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BEARPICNIC.COM > FAQ

If a question you want to know is not listed below please do not hesitate to contact us via our contact page or other means!

What are the t-shirt sizes?
All product sizes and size charts are displayed on the item's information sections.
Currently we are using two different brands of t-shirts, so please make sure you use the size chart that is displayed on the items page.

What t-shirts do you print on?
We pride ourselves in printing on to the highest quality t-shirts available.
We print on American Apparel and Continental Clothing.

I don't live in the UK, can I still make an Order?
Yes, you can make an order from anywhere in the entire world! :D
Your local currency will be automatically converted to GBP upon payment by PayPal.
Can I pay by bank transfer, money order or cheque?
Yes, click here.

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
Remember, you don't have to have a paypal account to buy from our store! We also accept alternative payment methods including cash, cheque, bank transfer and postal order. Click here if you would like to pay via alternative payment methods.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). At no point do we see ANY of your confidential information, the only information throughout transaction is the information we require to fulfil your orders. Please see our privacy policy for more information.

Do I need a PayPal account to purchase from your online store?

No, you are not required to have a PayPal account to purchase from our online store. Although if you already have a PayPal account you may use it. We also accept alternative payment methods, click here.

Can you let me know when you have something back in stock?
Sure, join our monthly mailing list and you'll receive all our updates once a month!

How long does delivery take?
Please see our delivery info, here.

My t-shirt doesn't fit, can I exchange it for a different size?
You are welcome to return an item for exchanging sizes but please contact us before hand. All orders being returned for exchange MUST be returned in unworn condition with original packaging and tags.
If you are returning an item please do so using Royal mail first class or first class recorded delivery. We are not responsible for loss of incoming mail. Also, when sending back for exchange please be aware that all postage and packing costs will have to be paid again. We currently do not give refunds, sorry.

How much are postage and packaging costs?
Please see our delivery info, here.

Do you offer wholesale?
Yes we do, please contact us.

Can I model your clothes?
Yes! We love to see you guys wearing our products so send over all your photos and we'll put them on our your photos page!

Do you do band endorsements?
Yes, but we will ask you!

Question you want to know not here?
Contact us and we'll get back to you asap! Or visit our Myspace page!


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